FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What is Vacation Crashpad?

Vacation Crashpad partners with luxury apartment communities and private homeowners to provide short and mid to long term furnished rentals. Our Crashpads are tastefully designed and catered to vacation, medical, and corporate travelers. Our clients enjoy the benefits of a fully equipped kitchen, washer & dryer, increased living space, ample privacy, full access to building amenities, and most importantly; the feeling of being home.



Where does Vacation Crashpad operate?

Vacation Crashpad offers furnished apartments and vacation rentals in San Antonio, TX with plans to open up locations near N.S. Great Lakes (Chicago, IL), and MCRD San Diego (San Diego, CA). Want Vacation Crashpad in another city? Let us know!



Are the rooms cleaned daily?

Our Crashpads are professionally cleaned every time a guest checks out. In order to respect your privacy, Crashpads are not cleaned daily. We do provide household cleaning supplies such as a vacuum and cleaning products but if you feel an additional cleaning is necessary, one may be easily arranged for a $90 fee.



What’s included in the Crashpad?

Our Crashpads offer an environment similar to home with a fully equipped kitchen, washer/dryer machine, high-speed WiFi, Smart TV, coffee-maker, toaster, linens, etc...just to name a few. Your Crashpad is furnished with a queen-sized memory foam bed, efficient work-space, and you’ll have full access to property amenities.



Do you offer parking?

Most of our properties have private parking spaces or garages. There’s also ample street parking for free.



When is Check-In and Check-Out time?

Check-in is anytime after 3:00 pm and Check-Out is anytime prior to 11:00 am. Since we use a keyless self-check-in process, you may check-in at any time!



What is the cancellation policy?

We know how plans can change. We've designed one of the most flexible cancellation policies in the industry designed for the unreliability of business-travel schedules. > Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. > 50% refund for cancellations made at least 7 days before check-in. > No refunds for cancellations made within 7 days of check-in. *Higher rates may apply, and or additional city tax, depending on new total days of the reservation after an alteration of dates *Some exclusions apply



I’m a building owner. Can I partner with you?

For partnerships, please email info@vacationcrashpad.com



Do you offer traditional apartments?

Vacation Crashpad specializes in short to mid-term vacation rental and corporate lodging. We do work closely with Military Apartment Locator and they can help you with your long-term apartment locator needs. Visit them on their website or Facebook page.